What Makes Us Unique

Wellspring Family Services EAP 24/7 call center is staffed by master’s level clinicians who offer customized solutions for each call.

Over fifty (50) of our clinical assessment providers are our own employees with counseling offices in Bellevue, Redmond, and in downtown Seattle. They are augmented by thousands of affiliate providers in the US and internationally. 

Our higher than average utilization rates are in part due to our array of program entry points including the web, telephonic and our LiveConnect Instant Messaging feature. All services are conveniently available 24/7. 

Our website offers the latest user-friendly tools and resources.  Designed for ease of navigation, accessibility and relevance, we offer live and on-demand webinars, and click & learn skill builders,  quizzes and content that appeals to a variety of learning styles.

Our work life services are state of the art and truly unsurpassed. With our services the client gets their choice of the type of assistance they prefer. These options include: 1) Assistance from a highly trained professional 2) Self-directed online resource finders 3) Email or IM consultations available for those who prefer those modalities.

Our Commitment

Put the Client First  Our goal is to be the best in customer service—and putting clients needs first is the only way this can be accomplished.

Always Have a Service Attitude  Our clients can be assured of consistent, respectful and timely service. We listen and are honored to assist.

Provide Creative Solutions  Our commitment is to always clarify our clients needs and provide them with answers to their questions, and a variety of solutions to their problems.

Provide Prompt Answers  Because all our intake staff are master’s level therapists, the call will always be brought to resolution regardless of whether it is a request for information, crisis situation or a request for an assessment or counseling.

Performance Guarantee Our clients receive a well matched referral with openings in their preferred window of availability. Because our provider network is deep and flexible we can schedule same day appointments in urgent situations. 

Return Calls Promptly  Our call back goal is within 30 minutes. Clients can request appointments online and our call center therapists will contact them within 24 hours to complete the scheduling process.

Provide Personal Service   There is a dedicated Account Executive for every organization we serve and each has the responsibility, authority and accountability for quality assurance and satisfaction.

Meet or Exceed Client Expectations  We are keenly aware that our success is not measured by us, but rather by our clients. We identify our clients as the organizations with which we contract for service, their staff and family members; the clinicians within our provider network, and the brokers and consultants who present our EAP to their client.